Ideal Services
Review Summary
- Mixed experiences: One customer reported a negative experience with a misdiagnosis, inflated bill, and poor customer service.
- Positive experiences with specific technicians: Several reviews highlight positive experiences with Marcy, Josh, Angel, Frankie, and Levi, praising their knowledge, helpfulness, professionalism, and quick service.
- Services mentioned: Plumbing, HVAC replacement, electrical work.
- Key positives: Prompt response times, clear explanations, and resolving issues efficiently.
Reviews
View All on Google4.7
(142 reviews)
Robert Henning
January 3, 2025
Would give 0 stars if possible, person that came out to estimate the job said we couldn't replace a valve due to it being welded on. Came to find out none of that was true. So instead of a 500$ bill we got 1500$ and a giant hole in the wall we had to close up. Took the complaint to them and was basically told tough you got good work done just be happy and then end. Will never use them again. Picture added, look at it and realize we only needed a valve replaced.
Pat Okashige
From the time Marcy walked through our door she had a smile, was extremely knowledgeable and was so nice! Before starting she thoroughly explained everything to us. She worked hard to get our pipe unclogged and we also had her do a pressure jetting on our kitchen pipe. She did an excellent job!! We are very happy with the service she provided and will be recommending your company to all our friends and family!!
Samantha Lindsey
January 23, 2025
Marcy was so helpful, polite and quick. She gave me all my options and recommendations for our water heater and plumbing issues. She was very knowledgeable as well. We also used Ideal Services to replace our HVAC system and they did a phenomenal job and worked so hard in the middle of July during the hottest summer on record. Great company and great employees!
Ethan Choi
Contacted this company because we had an urgent issue with our bathroom. an actual human picked up right away and sent Josh over within 30 minutes to diagnose and solve the problem. Great service all around
Nadine Garcia
January 25, 2025
Marcy was absolutely AMAZING. She explained everything to me so I new exactly how to maintain my home. I look forward to having a few things done to have peace of mind in my new home. Thank you Marcy
travis brown
Angel was very helpful solving my electrical issues. I had outlets/lights that didn’t work and a missing switch on my ac he discovered a fire issue and fixed it in a couple hours. Highly skilled and experienced. I am very pleased with angels service.
Ralph S
Frankie did a great job. He arrived on time and had a friendly and professional demeanor. Most important, he resolved the issue quickly. Highly recommend Frankie and Ideal Services!
Alana Green
Levi was great, talked me through my options and helped me make a decision on what would be most appropriate for my garbage disposal needs. Told he about the other services Ideal provides and value package deals to save us from future repairs. Kind, polite and knowledgeable. Thank you!